Returns

Returns and exchanges:
How can I make a return?
If you would like to return an item, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging. Upon the receipt of your return we will either exchange the item or issue you with a refund, as per your request.
Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
We recommend parcels are returned via traceable insured delivery method. We cannot accept responsibility for an item we have not received, therefore a signed-for delivery option is advisable.

How long will it take for my refund or exchange to be processed?
We process returns on the day they are received. We do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 3 working days.
If you require an item to be exchanged and are worried the replacement might not get out to you in time for a special date, then it may be quicker for you to place a new order and have us refund the original order separately rather than going through the usual exchange procedure.